I sent my cryptocurrency to the wrong wallet! (Bitcoin, Bitcoin Cash, etc.)

Incorrect cryptocurrency addresses used during a deposit or withdrawal will produce an error message saying that the transaction was invalid – unless the address matches another Digital Wallet.

There is no way to reverse the action of accidentally using an address linked with an existing Digital Wallet or Exchange. Always ensure that you copy and paste the address accurately. 

To verify transactions, use a blockchain explorer.

If you have any crypto issues, please contact our Customer Service Team immediately.